We deliver right across the UK. Orders are usually processed and shipped within 3-5 working days after the order is placed. Orders placed after 2pm will be processed the following working day. Orders placed on a weekend will be processed on a Monday. We will deliver your items to the address you specify upon ordering your goods. Please ensure that the address and contact number is correct as we cannot accept any liability for any loss or damage to the goods once they have been dispatched in accordance with your delivery instructions. 

We can hand-deliver arrangements to the following North Yorkshire locations, Wetherby, Spofforth, Follifoot, Starbeck, Ripley, Knaresborough, Huby, North Rigton, Kirkby Overblow, Burn Bridge, and Pannal. East Yorkshire locations, Elloughton, Brough, Ellerker, Melton, Brantingham, North Ferriby, South Cave, Swanland and Welton.

At Faux La Fleur we really hope you will be happy with your purchase, however, we realise that this is not always the case. You can return any order placed that isnt bespoke to us for a full refund providing you have informed us, and the goods have been received within 14 calendar days. This will start from the day after the order was delivered, and all items must be in an unused and saleable condition in their original packaging. Within this timeframe, you will be eligible for a full refund of the items being returned. We cannot accept returns for bespoke/personalised items.

Please keep artificial flowers away from direct sunlight as flowers that are exposed may fade over time. To clean use a hairdryer on a cool setting to remove dust or use a light damp cloth if needed to gently wipe your flowers. Artificial flowers require no watering or feeding. Our outdoor arrangements are treated to ensure maximum longevity in all weathers; however we do suggest in adverse weather to bring your floral creations indoors for safekeeping.