TERMS & CONDITIONS
The information in this section takes precedence over any other delivery timescales or policies that may be mentioned on our website, www.fauxlafleur.com This will be under constant review and will be updated should any details change.
These terms and conditions apply to the use of this website. By accessing this website and/or placing an order as a customer you agree to be bound by these terms and conditions. If for any reason you disagree with any of these terms and conditions, you may not use or access this website.
If you have any questions or require any further information in relation to any of these terms and conditions, please contact customer services via email at firstname.lastname@example.org. Please note that we aim to respond to all customer emails within 48 hours, though this can be slightly longer over the weekend, bank holiday periods, and peak times.
It is your responsibility to regularly check the terms and conditions for changes. If you disagree with any amendments to these terms and conditions, you must cease using this website immediately. We reserve the right to change or remove this website in part, or in full, temporarily, or permanently without prior notice and we will not be held liable to you or any third party for the modification or withdrawal of this site.
We also reserve the right to amend these terms and/or conditions without prior notice and in continuing to use the website following such change will be deemed acceptance of such amendment(s).
Use of the Website
You are provided with access to this website in accordance with these conditions and all usage of this website must be conducted in strict accordance with these conditions. You warrant that any personal information that you provide, for any reason, is true, accurate, and current. You also warrant that you will notify us immediately via email of any changes to your personal information.
You agree not to impersonate any other person or business, use false details, or use those that are misleading. In this case, we reserve the right to cancel any orders and process refunds where necessary.
You agree fully to indemnify, defend, and hold us, and our officers, directors, employees, agents, and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees arising from any breach of the conditions by you, or any other liabilities out of your use of this website or the use by anybody else who accesses the website on your behalf.
Faux La Fleur understands that privacy is important to you and makes every effort to ensure that your personal information is treated with the highest level of confidentiality in accordance with the Data Protection Act 1998 or (from 25 May 2018) the General Data Protection Regulation (2016/679) and the Data Protection Act 2018. In addition, we will not sell any information about you to any other party.
In order for you to place an order and/or register as a member, we have to collect certain information from you as below;
Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you;
Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by email, letter, or telephone, through our Site, by submitting a comment on our Site, or by any other means;
Transaction details: we or our third-party providers will collect information relating to transactions you carry out through our Site and to fulfill your orders;
Details of visits to the Sites: details of your visits to our Site, including, but not limited to, traffic data, location data, and other communication data, whether this is required for our billing purposes or otherwise, and the resources that you access.
Your personal information will be stored securely for as long as necessary and consistently with the purpose for which you provided it.
Whilst using this website, we may collect, store, and use the following types of data that are gathered in relation to your activity.
Information about the PC or device that you are using and your visits to the website such as; your IP address, location, browser type, source of referral, length of visit, and page views. This information is used to make improvements to the website and service we offer.
Information regarding transactions carried out between you and Faux La Fleur or relating to this website including information relating to the purchase of our goods.
Information you provide to us allowing us to send you email notifications regarding your order and/or information relating to products, services, events, and promotions.
Personal data submitted to us will be used to; administer the website, improve the browsing experience by developing and improving the website, process your order(s), and provide you with marketing information including news, products, services, events, and promotions.
We like to keep in touch with all our members to bring you information about new products, services, events, and promotions. Our primary method of contact is via email, though we may also contact you by phone or post.
If you would no longer like to receive this information, you can remove your details from our contact list by using the ‘Unsubscribe’ link at the bottom of our promotional emails or by contacting us directly via email or phone.
We are committed to ensuring that your information is stored securely. To prevent unauthorised access or disclosure, we have put in place suitable physical, digital and managerial procedures to safeguard the information we collect online.
We may transfer your data overseas to the Republic of Ireland. Ireland is protected by the European GDPR law which governs the processing of personal data from individuals inside the EU. Following Brexit, the EU adopted an adequacy decision for the UK to ensure the continued free flow of personal data from individuals inside the EU to the UK in accordance with the same applicable laws. For more information about overseas transfers please contact us using the Contact Us Page on this website.
Faux La Fleur may send marketing emails to tell our customers or consenting prospective customers about our new products when we have had a delivery of a new product range and notify them about any promotional codes, special offers, and sales that we choose to offer.
When you opt in to our mailing list we will collect your name and email address, this will be used for delivering emails and personalising the email. At any time, you can opt out of receiving these emails by clicking unsubscribe on the email.
Faux La Fleur uses social media to post messages about new products, special offers, and events. We may reply to comments or questions you make to us on social media platforms. You may see adverts from us on social media services such as Facebook, Twitter, and Instagram that are tailored to your interests.
Depending on your settings and the privacy policies used by social media we may receive non-personally-identifying demographic or analytical information from these services that enable us to better understand the reach and effectiveness of our advertising.
Registering & Ordering with Faux La Fleur
When you place an order with Faux La Fleur we collect your contact details to manage the processing and dispatching of your order and to manage customer accounts. Your contact details and order information are protected on a secure server using industry-standard methods.
If you have opted out of marketing communications, we may still get in touch with you for legitimate interests. For example, we may email or telephone you to give you important information about the orders you have placed or to tell you about any changes.
No other data is shared with any other company unless we have a legal obligation or a legitimate reason to do so.
Cookies are small text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser and contains anonymous information such as a unique identifier and the site name.
Cookies cannot harm your computer and we do not store personally identifiable information (such as credit or debit card details) in the cookies we create, though we do use encrypted information gathered from them to improve your experience on the site.
Please see below for information relating to the types of cookies we may use while you visit our site.
First Party Cookies
These cookies are set by the site you are visiting and can only be read by that site.
These cookies are set by a separate organisation to the owner of the website you are visiting. The site may use a third-party company that will set its own cookies for purposes such as analytics. Third parties with embedded content within the site, such as social networking sites, may also use their own cookies.
These cookies are stored temporarily during your browsing session and are deleted from your device upon closing the browser.
These cookies are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. These are used for several purposes, such as remembering your preferences.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site.
For more information about cookies and how to stop cookies from being installed or how to delete existing cookies from your hard drive visit the following website: http://www.allaboutcookies.org
Please note that we are not responsible for the content of external websites. By entering and using the website, we assume that you agree with our cookies policy.
Faux La Fleur is dedicated to being clear and honest about the use of your information and how we monitor the usage of our website. After all, we understand just how important your privacy and security are to you and we will make ongoing improvements to our site, including improvements relating to privacy and cookies.
Your Rights Under GDPR
Under the General Data Protection Regulation, you have every right to restrict or object to our use of your personal data. You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please email the Data Protection Officer at email@example.com or write to Data Protection Officer (GDPR), Faux La Fleur, 12 Hunter Road, Elloughton, Brough, East Yorkshire, HU151LB. We will have a month from that date to process this instruction.
If you believe that any information, we are holding on you is incorrect or incomplete please email or write to us and we will promptly correct any information. Use the contact form at www.fauxlafleur.com/contact to direct your query to the relevant department. We will have 30 days from that date to process this instruction.
Under GDPR you also have the right to be forgotten. You have the right to request any or all data we hold on you be deleted. To raise your right to do this email the Data Protection Officer at firstname.lastname@example.org or write to Data Protection Officer (GDPR), Faux La Fleur, 12 Hunter Road, Elloughton, Brough, East Yorkshire, HU151LB. We will have a month from that date to process this instruction.
Faux La Fleur Ltd does not use any automated decision-making or profiling.
If you feel that Faux La Fleur has failed to comply with any request concerning GDPR you can make a complaint to the Information Commissioners Office (ICO) at https://ico.org.uk/concerns/
This policy was reviewed and amended on 23/06/2021 and will be reviewed on an annual basis unless an important amendment is required.
Purchase of Products
We will endeavour to keep the details of your order and payment secure, taking reasonable care in all actions that are within our power to do so. However, in no circumstance, other than that which is deemed negligent on our part, shall we be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing the website or placing an order.
Shortly after placing an order, you will receive acknowledgement of your order via email. This acknowledgement confirms the items, and the prices of the items, that you have ordered and does not act as confirmation or acceptance of your online order.
The contract is formed between yourself and Faux La Fleur when we dispatch the goods that you have ordered and not before this point. A contract is not formed at the point where payment is taken, nor is one formed at the point where we acknowledge your order via email. Until your order is dispatched, Faux La Fleur reserve the right to decline part of your order or in its entirety. If an item is out of stock, it will normally be labelled as ‘Out of Stock’ on our website. If for any other reason we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
Following the formation of the contract between yourself and Faux La Fleur, we shall continue to own any goods ordered until full payment is received from you, even if the goods have already been delivered. Non-acceptance of your order could be the result of; one or more of the items on your order being out of stock or unavailable, failure to obtain payment for your order, the identification of a pricing or product description error or you fail to meet the eligibility outlined in the terms and conditions.
Description of Products & Pricing
We aim to display and describe all products as accurately as possible; however, they may look different in real life. We take care to produce product descriptions and specifications accurately though these can differ at times from the physical product. If the product does differ from the description of the product at the time of placing the order, you have the right to return it under our returns policy. All prices of products published on our website are shown in GBP and include value-added tax VAT, We include the UK VAT rate of 20% on all of our products.
The price of each product refers to the product including the cost of delivery within the UK Mainland. We reserve the right to change prices on our website and in-store at any time without notice. Where any decorative accessories are shown with our products, these are not included with your order unless we specifically state that they are included.
We have made every effort to display the products on our website as accurately as possible. However, the equipment we use, as well as the display and colour capabilities of the equipment you use to view the site, may affect the appearance of the product you see on the screen. We cannot be held liable for any limitations of the equipment you use to view our site and cannot guarantee that your equipment’s display of any colour or detail of merchandise will be accurate or the same as the actual product.
We can accept MasterCard, Maestro, Visa, and Visa Electron via a secure payment gateway. In addition, we can also accept payment via PayPal, please contact us via email at email@example.com if you would like to use this method. We reserve the right to vary or withdraw these without notice.
If your credit/debit card is rejected by our online payment gateway, please double-check that the details you have entered are correct and that your card is both valid and suitable to use with our online payment system. If the problem persists, please contact your card’s provider. In addition, your name and billing address details must match the cardholder address held by your card issuer.
If for any reason, there is a problem in collecting payment from your credit/debit card after we have acknowledged receipt of your order, we will not be obliged to dispatch your order. Furthermore, we may be unable to process an order if; one or more of the items is out of stock or unavailable, your payment has been declined, and/or there is an unspecified technical error.
Promotional Discounts and Events
Faux La Fleur may run occasional promotions, discounts, and events both at venues and online. These promotions are managed individually. Therefore, online promotional discounts, offers, and events advertised on www.fauxlafleur.com, any social media platform, or by any other communication will only be valid on purchases made on www.fauxlafleur.com These will not always apply to a promotion or offer relating to a purchase made at an event or fair unless otherwise stated.
In addition, promotional discounts, offers, and events advertised online or on any social media platform or via any other communication are only valid on purchases made online, unless otherwise stated. All promotions are subject to stock availability and are held on a first-come-first-served basis. Faux La Fleur reserve the right to amend or cancel any promotion without notice and additional terms and conditions may apply to individual promotions.
Wedding Keepsake - Terms and Conditions
As part of your wedding experience with Faux La Fleur, we provide a unique service where after your big day you can return your wedding bouquet to us and we will create a stunning arrangement for you in one of our glass or stone vases. To avail of this service, you must arrange and return your flowers to us at our address listed on the contact us page of the website. Return postage is to be paid by the customer. We advise you to send your flowers by recorded post and to also ensure the flowers are encased in a large box with packing nuts for protection. We can provide these boxes on delivery of your wedding flowers for a small surcharge.
The final arrangement is to be designed at our discretion and may include all or some of the flowers (we will always try and use all of the main flowers but may add/ take away greenery depending on stem length and how intact the flowers are). The vases that are available to choose from will be discussed with you at your wedding flower appointment, if a vase goes out of stock/ is discontinued we will ensure to match the original as much as is possible. Once we have received your flowers this service takes up to 3 weeks to ensure we can manage expectations during busy periods.
We aim to dispatch orders within 5 working days, excluding orders containing bespoke or fragile items, and items subject to availability. Orders are dispatched using Royal Mail and Parcelforce courier service. (Although Royal Mail is our preferred courier, other delivery couriers may also be used). (Excludes weekends, Bank Holidays, and some Scottish postcodes). If your order is urgent, please let us know and we will try our best to accommodate your needs.
Postage and packing will automatically be added to your order as follows:
Small Parcel: £2.85
Medium Parcel £5.95
Large Parcel: £8.00
Extra Large Parcel: £14.95
The above postal rates apply to all UK mainland orders*. Orders are usually processed and shipped within 3-5 working days after the order is placed. Orders placed after 2pm will be processed the following working day. Orders placed on a weekend will be processed on a Monday. We will deliver your items to the address you specify upon ordering your goods. Please ensure that the address and contact telephone number is correct as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
Remote Postcodes Delivery Information
If you wish to have goods delivered to the following postcodes there will be an added charge. We will always keep you informed of added delivery costs before we dispatch your order:
AB31-AB56, BT1,BT2,BT3,BT4,BT5,BT6,BT7,BT8,BT9, BT10-BT94, FK19,FK20,FK21, GY1-GY9, HS1-HS9, IM1-IM9, IM99, IV1, IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9, IV10-IV56, JE1-JE4, KA27-KA28, KW10-KW17, KW2,KW3,KW5,KW6,KW7,KW8, PA20- PA78, PH1, PH10,PH15,PH16-PH26,PH30-PH44,PH49,PH5,PH50,PH6-PH9, TR21-TR25, ZE1,ZE2,ZE3.
Orders containing bespoke items (including collections and orchids) will be dispatched together. We aim to have all bespoke orders sent out within 10 days, but this may take slightly longer during busy periods. If you need bespoke items in a rush, please do not hesitate to get in touch and we will do our best to accommodate you.
International deliveries are on a shipping quotation basis only. Estimated international delivery times and prices vary depending on the weight and size of the order and the delivery location. A quote and/or an estimated delivery timescale can be provided, however, we will need to know the product(s) and quantities you want, we will then obtain a delivery cost from our courier. Please contact our customer service team by email at firstname.lastname@example.org with details of the items you would like to order.
Please note that when goods are shipped via air freight, certain products cannot be supplied e.g. aerosols.
Deliveries outside of the UK are subject to customs, legal, regulatory, and other restrictions. In order to comply with local legislation, you or your recipient may be required to pay additional fees, such as; taxes, fees or levies, import duty, or formal customs entry. Faux La Fleur will not be held liable for such fees and failure to pay may result in your delivery being delayed. In this circumstance, we will not be able to assist.
You are responsible for assuring that the product can be lawfully imported to the destination country. Therefore, you will need to check any import restrictions with local customs or authorities before placing an order. We are unable to assist with this process or any circumstances that are the result of a failure to check the appropriate circumstances prior to placing an order. However, we are happy to provide any additional and available product information at request before an order is placed.
Please note that International delivery is not included in any of our delivery promotions These promotions are exclusive to the UK Mainland.
Faux La Fleur will always make every effort to deliver your orders on time, however, some orders may be delayed due to factors beyond our control such as bank holidays, extreme weather conditions, delays with couriers, and road closures or postal/ courier strikes. We will always do our best to keep you informed on these events.
Easter & Christmas Holidays
We will be closed for the Easter bank holiday. Please note that no deliveries will take place over the Easter holidays. All orders received on Good Friday, Easter weekend, and Easter Monday will be processed the following Tuesday. The last day for Christmas Delivery is 20th December. Faux La Fleur will not be processing or shipping orders between Christmas and New Year. All orders received after 1pm on December 20th will not be processed until January 5th.
Signing for An Order
Please note that all deliveries will require a signature. Please check that you have received the correct number of parcels and that they appear to be undamaged before signing for them. If you find any damages or shortages, you must notify us within 48 hours of receipt of delivery for us to be able to take action. As soon as the items have been delivered, they become your responsibility. Our couriers will deliver to the address you provide and will only leave your order when it has been signed for. Faux La Fleur does not accept liability for delivery instructions given to the courier by the customer if you request for a parcel to be left by the back door, garage, with a neighbour, etc then we cannot accept responsibility if you don’t receive your parcel. Please note if you believe that your order has been delivered in poor condition, please do not sign for it and return it to the sender (Faux La Fleur) with the driver.
Courier tracking information will be emailed on the day of dispatch. If you have not received an email, please check your spam folder. We cannot guarantee delivery times or dates and whilst we aim to pass on any special instructions you give us, we cannot guarantee these will either be passed on or acted on by the delivery service. We are not responsible for any charges you may incur if you miss a delivery and either have to collect this yourself from a distribution hub or are charged by the service provider for re-delivery.
Returns, Refunds & Cancellations
Please note that the returns, refunds, and cancellations terms and conditions only apply to orders placed online via www.fauxlafleur.com
Returns & Refunds
At Faux La Fleur we really hope you will be happy with your purchase; however, we realise that occasionally this is not always the case. The Consumer Contracts Regulations 2013 legislation offers you the following cancellation rights when you place an order online.
You are entitled to cancel your contract, provided that you exercise this right no later than 14 days after the day on which you receive the goods.
Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which, by reason of their nature, cannot be returned or are likely to deteriorate or expire rapidly.
If you exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them.
To exercise your right to cancel, you must inform us of this decision to cancel your contract by a clear statement, including your name, address, details of the order you wish to cancel, and your phone number and email address, where available.
You can cancel by contacting us via email or in writing. Contact details can be found in the Contact Us section of this website.
If you do cancel, you should return the goods to us at your cost within 14 days of cancellation. We will then reimburse you the amount in relation to these goods.
We reserve the right to make a deduction from the reimbursement for the loss of value of any of the goods supplied if the loss is the result of unnecessary handling by you.
Problems with Your Order
If there is a fault or issue with a product on your delivery, then please contact customer services via email at email@example.com in the first instance.
All damages and discrepancies must be reported within 3 days and we would appreciate it if you could photograph any damage or quality issues with a digital camera and email relevant photographs. This will help us see the issue and allow us to offer advice if needed and identify any product issues. Please also ensure that you keep any original packaging. This will be required in the case of a collection being arranged.
You have 3 days from the day of delivery to advise us that you would like to return a faulty item for a refund. After the 3-day period, we can no longer accept faulty item return requests. To apply for a refund please contact us, as all refunds must be agreed upon in writing.
Within 14 Days
You can return any order placed online to us for a full refund providing you have informed us, and the goods have been received within 14 calendar days. This will start from the day after the order was delivered, and all items must be in an unused and saleable condition in their original packaging. Within this timeframe, you will be eligible for a full refund of the items being returned.
Where items have been used
If you make a return to us based on the above policies where the items have been used, you must ensure that all items returned are in their original packaging and fit for resale. Failure to do so may result in us rejecting the return. We also reserve the right not to refund or credit anything for the item(s) as it would have breached the above terms on items being returned in an unused and saleable condition.
Once we have received your item(s) at our returns centre and you have paid by debit or credit card, a member of our Customer Service team will be in touch to refund your card. Depending on the card issuer it may take up to 5 days for the refund to show in your account. If you have paid using PayPal, we will not contact you, we’ll just credit your PayPal account.
You agree and acknowledge that all material and content within this website is provided for personal use and that you may (if necessary, to make your purchase) download such content to your personal computer’s hard drive. However, any other use of any content and material of the website is strictly prohibited including, but not limited to, any commercial use of such content. You agree not to (or assist/facilitate any other third-party to) copy, reproduce, transmit, display, publish, distribute and/or make derivatives of such material or content.
By accessing this website, you agree to comply with all applicable laws and regulations regarding the website and any transactions conducted on, or via, the website.
To the greatest possible extent under applicable law, we disclaim warranties of any kind whether implied or expressed in relation to this website and/or our goods. This does not affect any statutory rights relating to damaged goods or your rights to cancel the contract between you and us.
We will not be liable, in contract, pre-contract, or other representations (excluding fraudulent or negligent misrepresentations) or otherwise out of, or in connection with, these terms and conditions for; any financial loss (including, but not limited to loss of revenue, profit, contract(s), business or anticipated gain) damage or loss of goodwill or representation and/or any special or indirect losses suffered or incurred as a result of, or in connection with, the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for personal injury or fatality, deemed the result of our negligence or that of our employees, agents, or servants.
We will not be held liable for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any issues that are beyond our control.
No waiver by Faux La Fleur for your breach of these conditions shall be construed as a waiver of any proceeding or succeeding breach of any provision.
If any part(s) of these terms and conditions is (are) deemed illegal, invalid, or unenforceable, then that provision will be deemed severable from the condition without affecting the validity and enforceability of any of the remaining provisions of the conditions.
The terms and conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England. By agreeing to these terms and conditions you confirm that you are over the age of 18.
This website is owned and operated by Faux La Fleur Ltd whose registered office is at:
12 Hunter Road